Refund policy


Model Railscapes is a dedicated model railroad division of Blue Line Custom Creations. Every 3D printed layout product we produce is crafted with precision, care, and attention to detail. Because many of our items are custom or made-to-order, we’ve outlined our return policy below to ensure clarity and customer satisfaction.

Eligibility for Returns

Because our products are custom-made and often printed to order, returns are only accepted under the following conditions:

  • The item arrived damaged or defective

  • You received the wrong item or scale

  • There was a manufacturing error or shipping mistake on our part

To qualify for a return:

  • You must notify us within 7 days of delivery

  • The item must be unused and in its original condition

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

We cannot accept returns or offer refunds on:

  • Custom or personalized items

  • Items damaged due to mishandling or improper use

  • Any item reported after 7 days of delivery

How to Request a Return

Please contact us at support@bluelinecustomcreations.com with the following:

  • Your name and order number

  • Description of the issue

  • Clear photos showing any damage or error

We will respond within 2 business days with next steps. If approved, we may offer a replacement or a refund depending on the issue.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original method of payment within 5–7 business days.

Shipping Returns

If a return is authorized, we will provide instructions. Return shipping costs are the responsibility of the buyer, unless the item was defective or incorrect.

Exchanges

We do not offer direct exchanges due to the made-to-order nature of our products. If you need a different item or scale, please place a new order.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from your refund total. This fee helps cover material costs, time, and quality control for made-to-order products.

  • The restocking fee applies to non-defective items returned for reasons such as buyer’s remorse or ordering the wrong item/scale.

  • If the return is due to our error (e.g., incorrect item or defective product), the restocking fee will be waived.

Need Help?

For any questions regarding returns or our products, reach out to us anytime at support@bluelinecustomcreations.com or through our Contact Us page.